The organisational centre of Connaught Law: Tanya coordinates client communication, case workflow and administration across every department — and serves as the firm's Complaints Manager, the named person who makes sure concerns are heard and resolved properly.
· Regulated by the Solicitors Regulation Authority · Legal 500 · Lexcel
Core Responsibilities
First point of contact for enquiries — a welcoming, calm presence from the first call onwards.
Internal operations and the administrative backbone that keeps every department's files in order.
Workflow coordination between teams, so matters move without friction or delay.
Multilingual client support that helps the firm's international clients feel at home.
Client Service & Communication
Tanya facilitates communication between clients and their legal teams across the whole firm — managing enquiries, maintaining service standards, and making sure nobody is left wondering what happens next. Colleagues and clients alike know her for attention to detail, organisational strength, and support that arrives when it's needed, not after.
AccountabilityComplaints Manager
Tanya is also the firm's named Complaints Manager. If something hasn't gone as it should, she is the person who takes it seriously: complaints are handled under the firm's published procedure, promptly and fairly.
Get in TouchFor general enquiries, appointment coordination, or anything about your experience with the firm, Tanya will make sure it reaches the right person.